The Role of Executive Feedback and Sensemaking in Shaping Digital Technology Adoption: A Systematic Literature Review

Yinxuan Xia; Yuliang Chen

doi:10.54097/apnfwy53

Authors

Yinxuan Xia
Yuliang Chen

DOI:

https://doi.org/10.54097/apnfwy53

Keywords:

Sensemaking, digital technology adoption, feedback, executive team

Abstract

This study explores the role of executive team feedback mechanisms and sensemaking processes in the adoption of digital technologies through a systematic literature review. It examines the intricate relationships among executive cognition, strategic decision-making, and organizational digital transformation. The research is structured into three main sections: the sensemaking process of executive teams, studies on digital technology adoption, and the influence of executive cognition on strategic decision-making. Employing a systematic literature review methodology, this study analyzes relevant academic literature from the past decade in the fields of management, information technology, and organizational behavior, focusing on how executive teams influence digital technology adoption and implementation through feedback mechanisms and sensemaking processes. Key findings indicate that: (1) the sensemaking process of executive teams significantly shapes organizational perceptions and acceptance of digital technologies; (2) heterogeneity in executive cognition may lead to divergences in strategic decision-making, thereby affecting the speed and effectiveness of technology adoption; and (3) feedback mechanisms play a critical role in facilitating executive team collaboration and dynamic adjustments in technology adoption. The study’s theoretical contribution lies in integrating sensemaking and executive cognition perspectives to propose a comprehensive framework for understanding the role of executive teams in digital technology adoption. This framework provides a theoretical foundation for future research and offers practical insights for managers formulating digital transformation strategies.

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